• Skip to Content
  • Skip to Navigation
  •  

    Frequently Asked Questions

    IPART is happy to answer these frequently asked questions about our work. Use the filter menu if your question is specific to one industry, or click to expand any of the more general topics below. If your question remains unanswered, consider consulting our glossary, or please feel free to contact us.

    Electricity FAQ's

    Gas FAQ's

    Transport FAQ's

    Water - WICA FAQ's

    Local Government FAQ's

    ALL FAQ's (including IPART related)

     

    Filter by

    • 1. What does IPART stand for?
    • 2. What does IPART do?
    • 3. What are IPART's purpose and goals?
    • 4. Who are the key people at IPART?
    • 5. How does IPART make price determinations?
    • 6. How can I have my say?
    • 7. What is the difference between a draft and final report?
    • 8. What can I do if I disagree with an IPART decision?
    • 9. How can I keep up-to-date with IPART's decsions?
    • 10. How can I obtain copies of old IPART reports?
    • 11. How can I provide feedback on my experience using this website?
    • 1. Electricity - Who is the regulated supplier of electricity in my area?
    • 2. Electricity - What are the regulated retail electricity prices in my area?
    • 3. Electricity - How does IPART set regulated retail electricity prices?
    • 4. Electricity - How much are electricity prices increasing in 2013/14?
    • 5. Electricity - Why have electricity prices increased so much in recent years?
    • 6. Electricity - Why have my regulated retail prices gone up by more than the percentage increase announced by IPART?
    • 7. Electricity - I'm not happy about electricity price increases. What can I do?
    • 8. Electricity - Can I complain to someone about prices? Can IPART do something?
    • 9. Electricity - What are the different types of regulated prices?
    • 10. Electricity - Why am I on a time of use price?
    • 11. Electricity - Why is there a service availability charge? Is this the network charge?
    • 12. Electricity - Why do I have to pay for investment in the network? Can't the profits made by the network businesses be used for this?
    • 13. Electricity - Where can I find information about historical prices?
    • 14. Electricity - What are the maximum prices and charges for electricity in residential parks in NSW?
    • 15. Electricity - How will the carbon pricing mechanism affect my electricity bill?
    • 16. Electricity - Are there are government assistance measures available to help households with their energy costs?
    • 17. Electricity - Who is responsible for decisions that affect electricity prices?
    • 1. Gas - Who is my regulated supplier?
    • 2. Gas - What are the regulated retail gas prices in my area?
    • 3. Gas - How does IPART set regulated gas prices?
    • 4. Gas - Why have prices increased on 1 July 2013?
    • 5. Gas - I’m not happy about the price increases. What can I do?
    • 6. Gas - Can I complain to someone about prices? Can IPART do something?
    • 7. Gas - What are the different types of regulated prices?
    • 8. Gas - Why are the regulated prices different for each area?
    • 9. Gas - How do I know if I am on a regulated contract or a market (or negotiated) contract?
    • 10. Gas - Who are the licenced retailers in NSW?
    • 11. Gas - Why is there a supply charge or access charge? Is this the network charge?
    • 12. Gas - Why have my regulated retail prices gone up by more than the percentage increase announced by IPART?
    • 13. Gas - Where can i get a time series of regulated retail gas prices for a typical residential customer in NSW?
    • 14. Gas - Why do I have to pay for investment in the network? Who determines how much profit the gas distribution network businesses can make?
    • 15. Gas - How does the carbon pricing mechanism affect my bill?
    • 16. Gas - Wouldn't it be fairer if all customers paid the same for gas regardless of where they live?
    • 17. Gas - When can my gas retailer change the prices I pay?
    • 18. Gas - Who is responsible for decisions that affect gas prices?
    • 1. Solar - Where can I find information about PV systems and the Solar Bonus Scheme?
    • 2. Solar - Where can I find information on feed-in tariffs being offered by retailers?
    • 3. Solar - Why doesn't my electricity retailer pay me the full retail price (ie: '1 for 1') for electricity I export to the grid from my solar PV system?
    • 1. Transport Fares - Which public transport fares does IPART regulate?
    • 2. Transport Fares - How does IPART set public transport fares?
    • 1. Rail - What are the current CityRail fares?
    • 2. Rail - Which CityRail fares does IPART set?
    • 3. Rail - Does IPART set fares for Pensioner Excursion Tickets (PET) or student/other concessions?
    • 4. Rail - How much are CityRail fares allowed to increase in 2012 and 2013?
    • 5. Rail - How much did fares go up this year?
    • 6. Rail - When can fares change?
    • 7. Rail - How does IPART decide how much train fares should cost?
    • 8. Rail - What should I do if I have been charged the wrong fare?
    • 9. Rail - How do CityRail fares compare with train fares in other states?
    • 1. Buses - What are the current bus fares in Sydney, Newcastle, Wollongong, the Central Coast and Blue Mountains?
    • 2. Buses - What are the current bus fares in rural and regional NSW?
    • 3. Buses - Does IPART set fares for Pensioner Excursion Tickets (PET) or student/other concessions?
    • 4. Buses - How does IPART decide what maximum bus fares should be in Sydney, Newcastle, Wollongong, the Central Coast and Blue Mountain regions?
    • 5. Buses - How does IPART decide what maximum bus fares should be in rural and regional areas?
    • 6. Buses - What should I do if I have been charged the wrong bus fare?
    • 7. Buses - Can you tell me the bus fares for 2012 and 2013?
    • 8. Buses - When do fares change?
    • 9. Buses - How do bus fares in Sydney compare with fares in other states?
    • 10. Buses - Did fares go up this year?
    • 11. Buses - How do I make a complaint or suggestion about my bus service?
    • 1. Ferries - Which ferry fares does IPART set?
    • 2. Ferries - What are the current ferry fares?
    • 3. Ferries - How much are fares allowed to increase?
    • 4. Ferries - How does IPART decide what maximum fares should be for Sydney Ferries?
    • 5. Ferries - How does IPART decide what fare changes to recommend for private ferries?
    • 6. Ferries - What should I do if I have been charged the wrong ferry fare?
    • 1. Taxis - What are the current taxi fares?
    • 2. Taxis - Who actually sets taxi fares?
    • 3. Taxis - Do all types of taxis have the same fares?
    • 4. Taxis - Does IPART set the surcharge for using EFTPOS, credit cards or Cabcharge?
    • 5. Taxis - Are taxi drivers allowed to add road tolls to my fare?
    • 6. Taxis - When do taxi fares change?
    • 7. Taxis - What should I do if I’ve been charged the wrong fare?
    • 8. Taxis - How do I make a complaint or suggestion?
    • 1. Local Gov - What is the rate peg and what is rate pegging?
    • 2. Local Gov - What is IPART’s role in NSW local government rate setting?
    • 3. Local Gov - What is a productivity factor?
    • 4. Local Gov - What does the rate peg increase apply to?
    • 5. Local Gov - Why did my rates go up by more than the rate peg percentage?
    • 6. Local Gov - Can your rates increase by more than the rate-peg percentage?
    • 7. Local Gov - Are all rates and charges limited by rate-pegging?
    • 8. Local Gov - How is the rate peg determined?
    • 9. Local Gov - What were the percentage increases in the rate pegging limit in recent years?
    • 10. Local Gov - What is a special variation?
    • 11. Local Gov - What are the criteria for assessing special rate variations?
    • 12. Local Gov - Can residents make submissions directly to IPART?
    • 13. Local Gov - Are councils held accountable to the special variation process?
    • 14. Local Gov - What are minimum rates?
    • 15. Local Gov - What is the statutory limit for minimum amounts of special rates?
    • 16. Local Gov - How do IPART assess applications for minimum rate increases?
    Back to top