Submissions Policy

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IPART - Submissions Policy 

IPART regularly seeks submissions from members of the community and industry stakeholders. These submissions help us to understand the issues and the views of a range of stakeholders and to obtain additional information.  Submissions are essential to allow us to achieve fair and balanced outcomes.

About this policy

This policy sets out:

  1. how to make a submission, and
  2. how IPART deals with submissions to our reviews.

This policy is of a general nature. This means that, in some situations, there may be different or more specific requirements around the information you provide to us and the way that we treat that information. We will draw these to your attention in the context in which they arise. For example, if there are specific requirements that apply to a pricing proposal from a regulated business, these will be set out in the letter requesting it. 

This policy is intended only to apply where IPART consults with the general public, rather than to targeted industry consultation in which submissions may not be published (for example, consultation on policy documents that affect only regulated entities).

1. How to make a submission

How to send us your submission

We prefer to receive submissions electronically via our online submission form for the relevant review. Alternatively, you can fax hard copy submissions to (02) 9290 2061 or mail them to:

Independent Pricing and Regulatory Tribunal

PO Box K35

Haymarket Post Shop, NSW, 1240

We request that hard copy submissions attach this completed cover sheet.

When to send us your submission

You should send us your submission no later than the published due date.

IPART may consider requests for an extension, or submissions received after the published due date, at its discretion.  IPART is not required to accept a late submission.

What to include in a submission

Submissions should:

  • Clearly indicate which review they relate to,
  • Refer to any relevant IPART issues papers, reports or determinations, and
  • Address the specific issues that have been raised in the review (although it is not necessary for a submission to address all issues in the review).

Contact details

When you send us your submission via our online form  or by post or fax using our cover sheet, you will be asked to supply contact details including the name of the person providing the submission, the organisation that the person represents (if any) and an email and postal address.

If you would like to make an anonymous submission or request that we do not publish your name, see ‘anonymous submissions’ below.

Authority of your organisation

If you are making a submission on behalf of an organisation, please ensure that you have the organisation’s authority to make the submission.

Confidential submissions

If you would like to make a confidential submission, see ‘confidential submissions’ below.


It is your responsibility to obtain appropriate licence(s) for any materials included in your submission that may be subject to copyright, and to authorise IPART to use that material and publish it online. 

2. What IPART will do with your submission 

IPART generally makes the submission and the name of the person/organisation making the submission publicly available on our website unless the submitter requests otherwise. Submissions may also be viewed in person at our office, on request.

IPART reserves the right not to publish submissions in whole or part, including where we consider that a submission is excessively lengthy, offensive, potentially defamatory, or clearly out of scope for the inquiry or review.

How we treat your personal information

We remove email addresses, home or postal addresses and telephone numbers before publishing submissions. We will generally publish your name, your position (if relevant) and the name of your organisation (if relevant).

We treat all personal information in submissions in accordance with the Privacy and Personal Information Protection Act 1998.  IPART is required under that Act to use personal information submitted by members of the public for relevant, lawful purposes

Confidential submissions 

How to make a confidential submission

You may indicate in writing that you prefer us to treat your whole submission, or any part of it, as confidential. In doing so, you may provide reasons for claiming confidentiality.

You may claim confidentiality over information that is genuinely of a confidential nature and not otherwise publicly available.

Where possible, we prefer to release as much information as practicable.  As such, if only part of your submission contains confidential information, we would like to publish the non-confidential information.  Please clearly identify the part(s) of your submission that you regard as confidential. For example, you may:

  • provide a single copy of the submission with confidential information clearly marked – for example, highlighted in a different colour, or
  • provide two copies of your submission, one of which contains the confidential information and the other with the confidential information redacted or removed so that it is suitable for publication.

If you have any questions about claiming confidentiality, you may contact us to discuss your proposed submission.

How IPART deals with confidential submissions

IPART receives and deals with confidential information in accordance with the law. In general, we do not publish confidential submissions or any parts of submissions which are confidential.

Information (including confidential information) that you provide to IPART may be viewed by IPART’s Tribunal members, staff and consultants, including internal and external advisors.  All of these people are bound not to disclose confidential information that they receive.

In certain circumstances, IPART may be required by law to disclose confidential submissions. IPART determines requests for access to confidential submissions in accordance with the Government Information (Public Access) Act 2009; the Independent Pricing and Regulatory Tribunal Act 1992 (IPART Act) (see, for instance, section 22A of the IPART Act); and any other applicable legislation.

We may also publish submissions made on a confidential basis where we are satisfied that the information is not confidential in nature. Where possible, we will consult with you before doing so.

Anonymous submissions

You may ask us not to publish your name. Alternatively, you may choose not to disclose your name to us.  It is useful to include your contact details on the submission (even if you ask us not to publish your name) to enable us to consult with you on any proposed disclosure.

If you do not tell us your name (and do not claim confidentiality), IPART will publish your submission on our website. IPART may, at its discretion, place less weight on your submission if we are unable to test its contents with you. 

Late submissions

Lodging submissions by the deadline allows sufficient time for IPART to consider the views put forward.  In determining whether to accept a late submission, we will consider factors including the reasons for lodging late, whether an extension has been sought before the deadline, whether IPART has enough time to consider the submission, and whether other submissions have already been published.  Even if a late submission is accepted, we may, at our discretion, afford that submission less weight if we have had less opportunity to test and consider it.

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