All electricity customers in NSW can choose their electricity retailer with licensed electricity retailers offering to supply customers on a range of different market contracts. You can choose any licensed retailer you want, and any offer. This can involve signing a market contract with a new retailer or your existing retailer.
Under these market contracts, terms and conditions including pricing and other fees are subject to agreement between customers and retailers. Therefore, customers should shop around by comparing offers from retailers, and ensure they have the most appropriate and cost effective service for their needs.
The Australian Energy Regulator (AER) operates a free electricity and gas on-line price comparison service Energy made Easy, which enables consumers to compare offers from different energy retailers to find the one that best meets their needs.
Following deregulation of retail electricity prices in NSW from 1 July 2014, the NSW Government has asked IPART to monitor and report annually. See information about our latest review.
While each retailer's bills are set out differently, the first page of an energy bill usually shows a summary of your account, including the amount you paid for the previous billing period, the total new charges for the current billing period, any amount owing from the previous billing period and the date payment is due. The period the bill covers (usually expressed in days) may be on the first or second page of the bill.
The second page of the bill usually provides itemised information on the amount of electricity (expressed in KWh) or gas (expressed in MJ) you used during the billing period, the price you have been charged per kWh or MJ, and the price you have been charged per day for being connected (the 'service availability charge' or 'supply charge').
If you have a time-of-use meter for electricity and are being charged time-of-use tariffs, the itemised information will show the different prices you have been charged per kWh or MJ you used during peak, shoulder and off-peak periods. If you have an electric off peak hot water system, it will also show the price you have been charged per KWh for this 'controlled load' and may show a second 'service availability charge' or 'supply charge'.