All NSW residents can choose their electricity and gas retailers. When choosing a new retailer (or renewing with an existing provider) you should review prices in the contract and the terms and conditions.
Compare electricity and gas prices
You should shop around when choosing a gas or electricity provider. The Australian Government’s Australian Energy Regulator (AER) offers:
Energy made Easy — a free electricity and gas online price comparison service.
Maximum electricity and gas prices
If you don’t choose a specific plan, you’ll be set up on your retailer’s default ‘standing offer’. The standing offer electricity prices cannot exceed the default market offer prices set by the AER. Gas prices are not regulated.
Monitoring the energy market
We monitor and report annually on the performance and competitiveness of the energy market under section 234A of the National Energy Retail Law (NSW).
Reading your energy bill
While retailer's bills are set out differently, the first page of an energy bill usually shows a summary of your account including previous charges, new charges and the billing period.
The second page usually has itemised information on how much electricity (in KWh) or gas (in MJ) you used during the billing period, the price you’ve been charged per kWh or MJ, and the price you’ve been charged per day for being connected (the supply charge).
If you have different rates for different times of the day, your bill will also set out what you’ve used and been charged for different periods (e.g. peak, shoulder and off-peak periods).