IPART used to regulate retail prices for gas and electricity customers. Retailers could offer different prices to customers, but customers who did not accept a “market offer” paid the regulated rates set by IPART.
However, now that prices are deregulated, IPART reviews the performance of the market each year to assess how competition is working under section 234A of the National Energy Retail Law (NSW).
As part of this review, the NSW Minister for Energy and Utilities asked us to report on:
- electricity and gas price movements from July 2018, and whether any such changes reflect efficient costs in a competitive market, and
- whether retailers are delivering acceptable levels of customer communication and service in their delivery of metering services.