Energy
Electricity

Retailers' meter installation practices in NSW

Status
Review completed
Start Date
May 2018
End Date
Nov 2018
Date Document type Description Documents
2 Oct 2018 Draft Report Draft Report
As part of our annual review of the performance and competitiveness of the retail electricity and gas markets in NSW, we have been asked to review NSW electricity retailers’ metering practices, and report on whether retailers are delivering acceptable levels of customer service and communication.
Submissions to this report (20)
PDF 1.26MB
2 Oct 2018 Media Release Media Release - Draft Report
NSW electricity and gas prices have stabilised over the past year and retails are facing increased competition.
HTML of Media Release - Draft Report
21 Jun 2018 Media Release Media Release
The Independent Pricing and Regulatory Tribunal (IPART) has launched a survey for electricity customers who have recently requested a digital meter installation or upgrade.
HTML of Media Release
29 May 2018 Fact Sheet Fact Sheet
The Minister for Energy and Utilities has asked IPART to review NSW electricity retailers’ metering practices, and report on whether they are delivering acceptable levels of customer service in relation to their metering services.
Submissions to this report (144)
PDF 55.29KB
7 May 2018 Letter Request from the Minister
The Minister has asked IPART to review electricity and gas price movements from July 2018, and whether any such changes reflect efficient costs in a competitive market, and to review whether retailers are delivering acceptable levels of customer communication and service in their delivery of metering services.
PDF 313.51KB

Accessible documents are available on request. Email IPART.

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