Energy
Electricity

Retailers' meter installation practices in NSW

Status
Review completed
Start Date
May 2018
End Date
Nov 2018

Consultation

Date Document type Description Documents
2 Oct 2018 Draft Report Draft Report
As part of our annual review of the performance and competitiveness of the retail electricity and gas markets in NSW, we have been asked to review NSW electricity retailers’ metering practices, and report on whether retailers are delivering acceptable levels of customer service and communication.
20
Submissions
21 Jun 2018 Survey Digital Meter Survey
Tell us about your digital meter installation experience
HTML of Digital Meter Survey
29 May 2018 Fact Sheet Fact Sheet
The Minister for Energy and Utilities has asked IPART to review NSW electricity retailers’ metering practices, and report on whether they are delivering acceptable levels of customer service in relation to their metering services.
144
Submissions

Accessible documents are available on request. Email IPART.

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