We used an approach for setting fares that places significant weight on people’s willingness and capacity to pay for the services. We assessed this by examining a range of evidence - including feedback from surveys and stakeholder submissions, comparisons of the current fares with those in metropolitan NSW and bordering jurisdictions, and analysis of the expected elasticity of travel with respect to fares. We also had regard to the other matters we were required to consider in our letter of referral, including the need for greater efficiency in the supply of services and issues related to travel across borders.
Our review process to date has involved detailed analysis and public consultation:
- In May 2017 we released an Issues Paper which set out our proposed approach for the review.
- At the same time, we released online questionnaires for bus operators and passengers. .
- We appointed AECOM to provide expert advice on the efficient costs of rural and regional bus services.
- We appointed ORIMA to undertake a survey of rural and regional areas to understand current demand for public transport and the potential for greater use of more flexible, on-demand services. ORIMA’s report is available on our website.