The Independent Pricing and Regulatory Tribunal of New South Wales appointed Harford Enterprises Pty Ltd to carry out a review of Customer Service Indicators and reporting of localised service problems. The objectives of the review are to advise and report to the Tribunal on appropriate indicators and reporting for inclusion in the Sydney Water’s Operating Licence.
The review was based on discussion and consultation with Sydney Water and consideration of documents provided by the Tribunal and Sydney Water. Consultation also took place with Hunter Water, EWON and PIAC.