What we report on
Each year, we are required to report to the NSW Minister for Energy on the performance and competitiveness of the NSW retail gas market. The matters we are required to report on are specified in the National Energy Retail Law (NSW).
Overview of Final Report
The demand for gas in NSW is falling as more households and businesses switch to electricity. New gas connections are slowing, and dormant connections are rising.
The market is still dominated by 3 major retailers supplying 82% of customers. Two new retailers entered the market in 2024–25, but competition remains limited, especially in regional areas.
Retail gas prices fell in the Jemena Coastal network after years of increases, but most regional areas saw prices rise. Price changes reflected supply costs, with wholesale costs dropping slightly and distribution costs rising.
Most residential customers are on market offers, but many are unsure if they are getting a good deal. About a third do not review their plan yearly, and fewer switched retailers this year. Customers who switch can save money, but the process can be complex.
Several reforms are underway to protect customers and improve market confidence. These include easier access to rebates, stronger hardship safeguards, and clearer rules for switching and billing. Most changes will take effect from 2026.
We reported 10 key findings
We made 10 key findings about competition and consumer outcomes in the NSW retail gas market.