In March 2026, amendments were made to NSW laws for embedded network customers. These aim to ensure embedded network customers pay similar prices and have equivalent customer protections to on-market energy customers (those not in an embedded network).
Under these reforms IPART has new functions including publishing billing standards, setting maximum prices for electricity, gas, hot water and centralised air-conditioning, and monitoring compliance with these obligations.
We are consulting on a draft billing standard and specific components of the methodology for maximum prices for residential embedded network customers. We are also seeking your views on a timeline for implementing these requirements.
We want to hear from embedded network sellers, embedded network customers, and other interested stakeholders. You can make submissions until Friday 31 July 2026.
IPART will consult separately, and at later date, on billing requirements and a methodology to set maximum prices for business embedded network customers.