Competitive neutrality is the principle that government should compete with private business on an equal footing
Any actual or potential competitor with a NSW Government business (or a person authorised to act on their behalf).
You write to the NSW Government business.
The NSW Government business should respond within four weeks of receiving the complaint.
You may write to the Minister for Customer Service and ask for the complaint to be referred to IPART.
The Minister for Customer Service may refer the complaint to IPART if some conditions are met. These are:
If the Minister for Customer Service refers the matter to IPART, then IPART has 10 weeks to investigate and report on the complaint. IPART must publish its report.
The Minister for the NSW Government business must respond to IPART’s report within eight weeks. The Minister’s report must be published.
You can read the NSW Government’s policy statement on competitive neutrality on NSW Treasury’s website.