IPART provides opportunities through this website and various social media channels to listen, inform and engage with the community on issues relating to reviews and determinations IPART undertakes.
These channels are actively monitored and updated by IPART during normal business hours (9am to 5pm) on a working day. IPART may change the format of social media engagement at any point, including by content (partially or in its entirety) and by removing any or all social media platforms from public view.
We welcome your participation via our social media channels. However, to ensure they are used constructively, we ask that you follow the guidelines below when contributing to any of our social media channels.
We utilise Twitter to inform and engage on issues relating to our reviews and determinations for Twitter users who elect to watch or follow our Twitter feed.
If you follow IPART, you can expect to receive tweets relating to our review and determinations, invitations to provide feedback on specific issues and general information about the areas we regulate including electricity, gas, water, public transport, taxis and local government rates. However tweets are not public submissions. If you wish to make a public submission please see Having your say page.
IPART may follow relevant organisations including government agencies, organisations in the policy and reform sector, and regulatory reviews where there is a clear link in communicating and receiving information.
If you follow @ipartnsw we will not automatically follow you back. This is to discourage the use of direct messaging, avoid resource wasting spam handling and so that you can easily identify other key Twitter users that we think are relevant to our work. Including an account on a Twitter list does not imply endorsement of any kind.
@replies and direct messages
We welcome feedback and ideas from all of our followers, and endeavour to join the conversation where possible. We are not able to reply individually to all of the messages we receive via Twitter, but endeavour to ensure that emerging themes or helpful suggestions are passed to the relevant people within IPART.
IPART seeks opportunities to re-tweet content that contributes to the dissemination and exchange of useful information about topics of relevance to IPART's work and likely to be of interest to our followers.
Re-tweeting does not imply endorsement by IPART of the views expressed in the tweeted content.
The usual ways of contacting us for official correspondence, including formal submissions, are detailed in the contact us and submissions policy sections of our website.
If you have any questions, please contact us.