Purpose and values
We provide independent regulatory decisions and advice to protect and promote the ongoing interests of the consumers, taxpayers and citizens of NSW.
Established by the NSW Government in 1992, IPART’s responsibilities and independent decision-making authority are conferred by legislation.
We have three key values:
- We act with integrity
- We earn trust
- We deliver excellence.
Deliver regulatory leadership and high-quality decisions and advice to enhance IPART’s contribution to the NSW economy.
Keep regulated businesses accountable in accordance with their regulatory requirements.
Meet stakeholder expectations through extensive consultations and the delivery of impartial, transparent and balanced determinations.
Promote a thriving culture, be an employer of choice, and deliver a well-run organisation where highly professional and capable staff can perform, learn and enjoy.
We have eight guiding principles:
- Independence – we are independent and impartial in our advice and decision making
- Transparency – we make our processes visible and explain our decisions clearly and simply
- Professionalism – we conduct ourselves with discipline according to high professional standards, and use resources effectively and efficiently
- Consistency–we strive to provide a consistent regulatory environment
- Consultation – we consult extensively and effectively with all stakeholders and consider their concerns and comments.
- Balance – we aim to deliver equitable outcomes by balancing the ongoing interests of the regulated entities, their customers and other stakeholders
- Innovation – we explore new and better approaches and demonstrate intellectual leadership and innovation
- Practicality – we aim to deliver pragmatic outcomes that can be achieved efficiently within the statutory framework.
View IPART Annual Reports
Download the full infographics.
Engaging with IPART
Having your say
We value customers’ contributions to our review process.
Most of our pricing reviews include a public consultation process:
- We usually publish an issues paper that explains the review and the key issues.
- We invite interested parties to make submissions on some or all of these issues.
- We generally hold a public forum so interested parties can discuss their views.
- We usually release a draft report.
- We consider all submissions and comments before we make our decisions.
Local Council Special Variations & Minimum Rates
For our assessment of local council rate variations, we adopt a different approach to our pricing reviews. For special rate variations:
- Councillors are the elected representatives of their local communities and councils are required to consult with their communities before applying to us for a special rate variation.
- We encourage members of the community to participate in their council’s community consultation processes and to inform councils directly of their views.
- We publish copies of applications for special rate variations.
- We do not solicit submissions from the public, but we will accept and consider submissions from interested groups or individual ratepayers regarding special rate variations.
- You can view applications and make submissions to applications.
Pecuniary interest register
The Pecuniary Interests Register displayed is limited to sitting members.
Pecuniary interests register for current Tribunal members
Protocol for Tribunal members on disclosure of pecuniary interests and conflicts of interest