Over the next two years the New South Wales Government plans to fully open to competition the retail market for electricity supply. This means that every electricity customer in New South Wales will be able to choose which company supplies their electricity.

In December 2000, the Electricity Supply Amendment Act was passed by Parliament. This Act allows customers to switch from one retail supplier to another and provides a consumer protection framework. The Act provides for the Recommendation on the system of regulated retail tariffs that accompanies this report to become a determination of retail prices under the Electricity Supply Amendment Act, 2000.