This discussion paper reviews the customer engagement approaches used by regulators and regulated businesses through case studies drawn from regulation in Australia and overseas.
Submissions received for Consultant Report - CEPA - Regulated Monopoly Service Providers and Customer Views, Preferences and willingness to Pay - A report for IPART - June 2011
| Date received | Entity | Name | Download |
|---|---|---|---|
| 1 Sep 2011 | Energy and Water Ombudsman NSW | Clare Petre | |
| 12 Sep 2011 | Hunter Water Corporation | Nicole Holmes | |
| 29 Aug 2011 | Public Interest Advocacy Centre Limited (PIAC) | Erin Halligan | |
| 30 Aug 2011 | Sydney Water | Kevin Young |
* Part of submission not published due to confidentiality and/or other legal reasons
** Submission not published due to confidentiality and/or other legal reasons