IPART commissioned Taverner Research to undertake surveys of NSW residents in November 2016 and February 2017 about their use of taxis, ride share and other forms of point-to-point transport. We have been undertaking surveys of taxi use since 2012. In 2014 we expanded to the survey to include use of ride share, car share, hire cars and other forms of point-to-point transport. In November 2016 we introduced additional questions on ride-share services. The surveys provide data to support our reviews of taxi fares and licenses.