We undertake annual audits of WaterNSW’s compliance with its operating licence. The 2022 audit is the fifth audit under the 2017-2022 operating licence.
We seek stakeholder views on WaterNSW’s performance during the 2022 audit period (1 November 2021 to 31 October 2022) to inform our audit scope.
IPART focuses on assessing whether the utilities are compliant with requirements of their operating licences. The audit will apply a risk-based approach to focus on the systems and procedures in place throughout the audit period. The audit will evaluate adequacy of controls to manage water quality, meet performance standards, adhere to prescribed water conservation measures, participate in long-term planning, protection of customers’ rights, and consultations with customers and stakeholders.
If you have experiences with or views on WaterNSW’s performance, you can share them with IPART.
We will consider all feedback as we audit WaterNSW.
However, please note that we will not share or publish feedback (including submissions) on our website.