IPART is conducting an end-of-term review for the Sydney Water Operating Licence 2019-2024 to investigate whether the existing licence is fulfilling its objectives. IPART will recommend any appropriate changes to the operating licence informed by the findings of this end-of-term review.

The current operating licence authorises Sydney Water to operate under terms and conditions which address the quality of produces or services including the protection of public health and the environment, and the availability of essential products or services. If the Minister for Water accepts our recommendations, the Minister will endorse the new operating licence for approval by the Governor of NSW.

The Issues Paper is an opportunity for the people of NSW to provide feedback on the current operating licence and raise any issues of concern. Any feedback will help IPART recommend terms and conditions that reflect customer preferences.