Hunter Water has published its 2025-26 customer outcomes performance measures report card – the first of its 5 year determination period (2025-2030).
The information about its performance can be found on its website.
Hunter Water has commenced its reporting against its customer outcomes performance measures set for the determination period 1 July 2025 – 30 June 2030
In our Final Report of Hunter Water prices 2025-2030 we included 6 performance outcomes and 13 performance measures for Hunter Water to annually report its progress against.
It has published its first “Customer Report Card” as well as Customer statements issued by its Community Committee against each of the performance outcomes for 2025-26. Performance reporting information can be found on Hunter Water’s Measuring performance web page.
Report Cards issued in this determination period:
Performance information is intended to be self-reported by a regulated water business to its customers. IPART has not reviewed or audited this information which was developed by Hunter Water in consultation with its customers during the development of its price proposal. Enquiries about performance information should be directed to Hunter Water.
IPART may consider performance information and information provided to customers at the end of the determination period to inform its next price determination.