Our principles
These principles guide our work as Insurance Monitor. They help insurers and the community understand what to expect from us.
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We impartially and consistently inform, report and regulate without conflict of interest, bias or undue influence. |
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We place the interests of customers and the community at the forefront of our regulatory approach and aim to achieve meaningful outcomes for them by ensuring policyholders are protected from unfair pricing practices and misleading information, in relation to the removal of the Emergency Services Levy. |
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We act transparently so that customers, insurers, and the community can understand and engage with our actions. We foster trust by being transparent regarding our decisions and by holding insurers to account for theirs. |
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We seek to understand the complexity of the insurance industry and customer needs. We make informed decisions by engaging with stakeholders, analysing data, and continuously developing our knowledge. |
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We leverage technology, data analysis, and regulatory processes to continually identify and target the greatest risk areas. Our approach is efficient, reasonable, and considers the impact of regulatory burden, without compromising on our commitment to customer protection. |