We undertake annual audits of Sydney Water’s compliance with its operating licence. Monitoring Sydney Water’s compliance with its operating licence is our function under the Sydney Water Act 1994.
The current operating licence is the 2024-2028 operating licence. We will undertake the first audit of Sydney Water’s compliance with that licence in 2025.
The 2024 audit was the final audit of Sydney Water’s compliance with the previous 2019-2024 operating licence. We partner with specialist auditors to undertake the audits.
Prior to each year’s audit, we engage with government agencies that Sydney Water has regulated relationships with under its operating licence to get their feedback on Sydney Water’s performance. This feedback informs the audit scope for that year’s audit.
You are welcome to send us feedback on Sydney Water’s performance at any time. Your feedback will also inform the annual audit scopes. Please note that we will not share or publish any feedback on our website.