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This report outlines IPART’s proposed approach to implementing the NSW Government’s rate path freeze policy for new councils that was provided to the Minister for Local Government on June 9 2016.

In 2012, IPART completed a review and released a final report containing our views at the time on customer engagement practices.

In 2012, IPART completed a review and released a final report containing our views at the time on customer engagement practices.

IPART undertakes an annual audit of Sydney Water's compliance with requirements of its operating licences. The scope of the audit is determined using a risk based approach. The audit will cover the period 1 July 2015 - 30 June 2016

IPART undertakes an annual audit of WaterNSW's compliance with requirements of its operating licences. The scope of the audit is determined using a risk based approach. The audit will cover the period 1 July 2015 - 30 June 2016