Review of costs and pricing of interment in NSW
We are investigating the costs and prices of interment services in NSW
We have released a Draft Report recommending changes to the interment industry that deliver:
- Interment prices that are affordable and equitable for all
- Interment prices that allow for the financially sustainable operation of cemeteries into the future
- Interment prices that are simple and transparent so that people can make informed decisions about interment choices at a difficult time.
Everyone has a right to a dignified burial. While many people choose cremation these days, it is important that those who want a burial are able to access an affordable plot that meets their needs.
We are making a draft recommendation that cemeteries be required to offer a standard lawn grave burial plot. Cemeteries that serve particular cultural or faith groups should also be required to offer a standard burial plot that respects the requirements of that culture or faith.
People want to be confident that their loved ones’ graves will be cared for into the future. Our recommendations will help ensure that cemeteries are financially able to do this, even after all burial plots have been sold.
One problem that people planning for a burial often encounter is a lack of information about prices, and different and sometimes confusing terminology about the products and services on offer.
To provide greater transparency in cemetery pricing, we are recommending that all cemetery operators be required to publish itemised prices using consistent terminology. We are also recommending that the NSW Government set up a website to allow people to easily compare prices across all cemeteries in NSW.
Our Draft Report found opportunities for the Sydney Crown cemeteries to increase their operational efficiency, especially in administration and overheads.
We are also making draft recommendations to ensure that Sydney has enough burial space in the future.
We will hold a virtual public hearing on our Draft Report on 17 September. You can register to attend here.
You can provide feedback by making a submission by 2 October 2020.
IPART will provide its final report on interment costs and prices to the NSW Government by November 2020.
The review team can be contacted by email.