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The Independent Pricing and Regulatory Tribunal (IPART) is reviewing the Hunter Water operating licence. We will make recommendations for a new operating licence to the Minister for Lands and Water, due to commence on 1 July 2022.

The operating licence sets the terms under which Hunter Water must provide water and sewerage services for the Lower Hunter region. It sets the quality and performance standards that Hunter Water must comply with. It also sets the terms and conditions for how Hunter Water undertakes water conservation and consults with customers. It includes requirements for protecting customers’ rights and for managing Hunter Water’s assets and environmental activities. Significant reforms to water management across NSW are under way, and some impact our recommended changes to Hunter Water’s Licence.

We released a draft report on 25 February 2022 and invited submissions. The draft report included draft recommendations for a 2022-2027 operating licence and customer contract, which is included in a schedule to the operating licence, as well as a reporting manual. Submissions closed on 8 April 2022. The draft report and submissions are available on this page.


Key contact
Mamata Titus