See the answers to questions that are asked often about Solar feed-in tariffs.
To ensure you are receiving the best deal possible, you should shop around on the Australian Government price comparison website Energy Made Easy. You may find cheaper prices than you are currently paying.
The NSW Government also provides advice on small changes you can make to help reduce your energy consumption.
Retailers in NSW set their own prices, therefore you should contact your energy company if you have concerns about the prices you are paying. Your energy company's phone number will be on your bill.
Under the National Energy Retail Law retailers must assist customers that are having payment difficulties.
If you have a problem or dispute with your retailer about billing or another matter, you can contact the NSW Energy and Water Ombudsman (EWON) for help in resolving your dispute.
However, EWON has no role or authority in setting prices. This means it is not able to investigate complaints about price increases. But it can review whether the relevant charges and prices have been correctly applied to your account.
Many of the costs incurred in supplying small retail customers are fixed. This means that they do not vary with the amount of electricity used by the customer. For example, these include the costs of:
- operating a 24-hour-a-day control centre
- providing an emergency and technical response team
- operating billing and accounting systems
- providing access to the network infrastructure.
The service availability charge or “fixed component” on your electricity bill recovers these fixed costs. This charge ensures that all customers make a reasonable contribution to the overall cost of making the supply of electricity available.
The service availability charge is not the same as network charges. The network charges include both fixed and variable costs components, so they are incorporated into both the service availability charge and the consumption charges you pay your retailer.
See the answers to questions that are asked often about the Energy Savings Scheme.