WAYS TO SAVE MONEY
CONSIDER MAKING SOME CHANGES
Swimming pools are the biggest single contributor to high energy bills, adding an average of $620 or more than 33% to the household energy bill.
Reducing the operating times for pumps and filters can save energy and money, and simply changing operating times can save you money if you have a time of use meter or if you can connect your pump and filter to an off peak electricity supply.
Second fridges can add an average of $300 to annual electricity bills, closely followed by spas.
Using your clothes dryer once a week will cost you $77 over a year. If you use it everyday that's $539.
GET SOME HELP
There is a plenty of advice and assistance to help you reduce energy consumption and save money.
HELP PAYING BILLS
- Department of Trade & Investment's Energy Assistance Guide
- See your energy retailer for payment plans and options.
GETTING THE BEST PRICE
The Australian Energy Regulator (AER) maintains Energy Made Easy a website to compare different energy offers
Energy Rating Website E3 Equipment Energy Efficiency
If you have a problem or dispute with your retailer about billing or another matter, you can contact EWON for help in resolving your dispute. However, EWON has no role or authority in setting prices. This means it is not able to investigate complaints about price increases. But it can review whether the relevant charges and prices have been correctly applied to your account.
Many of the costs incurred in supplying small retail customers are fixed. This means that they do not vary with the amount of electricity used by the customer. For example, these include the costs of:
- operating a 24-hour-a-day control centre
- providing an emergency and technical response team
- operating billing and accounting systems
- providing access to the network infrastructure.
The service availability charge or “fixed component” on your electricity bill recovers these fixed costs. This charge ensures that all customers make a reasonable contribution to the overall cost of making the supply of electricity available.
The service availability charge is not the same as network charges. The network charges include both fixed and variable costs components, so they are incorporated into the service availability charge and the consumption charges you pay your retailer.
Each regulated suppliers’ historical prices are available below:
|EnergyAustralia||Integral Energy||Country Energy|
A time series of regulated retail electricity prices in NSW is also provided here. These prices are a weighted average across NSW. The link contains a price index from 1992/93, and indicative customer bills based on regulated prices from 1999/00.
The Office of Fair Trading has specific guidance on Customer Service Standards for the Supply of Electricity to Permanent Residents of Residential Parks.
HAVING TROUBLE PAYING YOUR BILL
If you are having trouble paying your gas or electricity bill, the first step is to speak to your energy company.
All energy retailers in NSW have programs to help customers with financial difficulties to pay their energy bills.
Your energy company's phone number will be on your bill.
ENERGY ACCOUNTS PAYMENT ASSISTANCE SCHEME (EAPA)
You may also be eligible for financial help through the NSW Government's Energy Accounts Payment Assistance Scheme (EAPA). This scheme funds the provision of EAPA vouchers to people having trouble paying their energy bills as the result of an emergency or crisis situation. The vouchers are provided to participating community welfare organisations - including St Vincent de Paul, the Salvation Army, Anglicare, the Smith Family, Lifeline and some Indigenous, migrant, neighbourhood and community centres. The $30 vouchers can only be used to pay natural gas or electricity bills. Customers need to apply to one of these organisations which will consider their circumstances and, if appropriate, provide assistance. The organisation assesses the customer's situation and determines each case based on individual circumstances.
For assistance call the Energy Information Line on 1300 136 888.
Energy retailers must develop, implement and publish detailed Customer Hardship Charters.
The Charters should include flexible payment options and appropriate financial counselling services.
If you are having trouble paying your bill, contact your energy retailer and ask them about the most suitable payment plan option for your circumstances.
See the answers to questions that are asked often about the Energy Savings Scheme.
See the answers to questions that are asked often about Solar feed-in tariffs.