IPART's agency information guide details who we are, what we do and how members of the public and stakeholders can interact with us. It is updated regularly to ensure that it provides an accurate picture of our work in implementing right to information reforms in NSW.

About us

We are the independent pricing regulator for water, public transport, local government, electricity and gas industries, as well as the licence administrator of:

  • water, electricity and gas and the scheme administrator and regulator for the

  • Energy Savings Scheme. We also undertake reviews and investigations into a

  • wide range of economic and policy issues and perform a number of other roles at the NSW Government’s request.

IPART's core functions, are conferred by legislation, codes and access regimes established by legislation.

These functions are to:

  • set maximum prices for monopoly services provided in NSW (including water and public transport)

  • administer licensing or authorisation of water, electricity and gas businesses, and monitor compliance with licence conditions

  • register agreements for access to public infrastructure assets and arbitrate disputes about these agreements

  • investigate complaints about competitive neutrality referred by the Government

  • Administrator and Scheme Regulator of the Energy Savings Scheme

  • a number of functions relating to Local Government such as determining rate peg, reviewing applications for special variations, minimum rate increases and council's development contribution plans.

In addition, IPART can be asked to:

  • advise the NSW Government or its agencies on issues such as pricing, efficiency, industry structure and

  • assist other Australian regulators and government bodies on a fee for service basis.

Organisational Structure

IPART is headed by a Tribunal that comprises three permanent members, plus temporary members, who are appointed by the Minister for Customer Service. The Tribunal is supported by a Secretariat that provides research and advisory services. View tribunal and executive members and organisational structure.

IPART’s Secretariat assists the Tribunal in its work, by providing research and advisory services, and supporting investigations and public processes. Most of the professional staff members are highly experienced economists and financial/accounting analysts. They work in industry-based teams, undertaking research, investigation and analysis to provide professional advice to the Tribunal. General Counsel and legal staff provide legal advice on the increasingly complex regulations governing utility operations. The Secretariat also includes a support services team that provides information technology, general administrative, and personnel support to the operational areas. This team also manages IPART’s processes, including the public registry, submissions, and the preparation and publication of reports and the website. With most investigations, the Secretariat also needs to commission consultants to undertake additional research and provide the Tribunal with the highest quality advice on often complex topics. If necessary, it can also second staff from other government agencies to assist with particular investigations.

Memorandum of understanding

IPART has also entered into Memoranda of Understanding with a number of government, industry and consumer organisations to facilitate consultation and communication.


IPART is located at Level 16, 2-24 Rawson Place, Sydney, NSW, 2000.

Our Services

Transparency is an important element to ensure that the Tribunal’s activities are well understood and that all stakeholders can participate as fully as possible in the Tribunal’s processes. Stakeholder involvement is an important part of the Tribunal’s processes to ensure that the Tribunal is aware of the range of viewpoints on the issues being considered.

To ensure that stakeholders are well informed the Tribunal:

  • advertises all investigations and invites public submissions

  • informs key stakeholders of investigations and seeks submissions

  • holds public hearings, with transcripts available for public inspection

  • arranges public seminars and workshops

  • seeks the views of the public through advertisements and surveys

  • maintains a public register of material placed before it

  • publishes issues and discussion papers and research reports

  • consults extensively with interested organisations and the parties affected by investigations

  • where appropriate, releases interim reports and seeks comments before releasing final reports

  • explains its decisions in published reports

  • maintains an Internet website with comprehensive information about the Tribunal’s role, investigation timetables, submissions and reports issued.

IPART consultation papers, drafts, decisions and related documents are published on IPART’s website. Certain publications are also available in hard copy and are provided on request.

Every two years IPART conducts a survey of stakeholder perceptions, concentrating on processes associated with probity, professionalism, independence, consultation and clarity of reports. The results of the survey are published on IPART’s website.

Tools and Resources

  • Reports (Final Reports (Decisions), Draft Reports, Other Reports and Annual Reports)

  • Media Releases (formal media releases are published with final decisions)

  • Fact sheets and Information Papers (A summary of IPART's final decisions for the community)

  • Agendas (addressing the agenda for public seminars, workshops and hearings)

  • Transcripts (public hearings and workshops are transcribed and available for public)

  • Tenders (IPART publishes all public request for tenders as well as awarded tenders)

  • Submissions (IPART provides information on how to make a submission, reviews calling for submissions as well as publishing all public submissions relating to each review)

  • FAQ (a frequently asked section, FAQ is provided on the website)

  • Feedback (IPART welcomes and provides feedback information, for further details view the contact us page.


Our Finances

The Independent Pricing and Regulatory Tribunal Division is a Division of the Government Service, established pursuant to Part 2 of Schedule 1 to the Public Sector Employment and Management Act 2002. It is a not-for-profit entity as profit is not its principal objective. It is consolidated as part of the NSW Total State Sector Accounts.

For full financial details please refer to IPART's Annual Report.

Our Priorities

IPART strive to achieve the following goals:

  • in the areas of our expertise be recognised as a key economic think-tank and source of quality advice to the NSW Government

  • promote competition (or simulate its effects) in regulated industries

  • protect consumers by monitoring the quality and reliability of regulated services and by considering the social impacts of its decisions

  • promote secure and sustainable energy and water supplies by monitoring the way utilities comply with their license obligations

  • encourage economic prosperity and prudent and efficient investment in utility infrastructure

  • encourage environmental sustainability

  • promote an innovative regulatory environment.

We report regularly on our performance, for full details see IPART's Annual Report.

How to access our information

As required by the GIPA Act, the following information, known as open access information, is available on our website:

  • this agency information guide

  • our documents that have been tabled in Parliament

  • a register of awarded tenders & contracts, and

  • a record of any information fitting in the above categories that is not made available because of an overriding public interest against disclosure.

We try to make as much additional information about the work we do quickly and easily available through our website consistent with the government's commitment to proactive release of information. We also provide information about our work through the home page section of our website.

The following are some other categories of information we make available, via our website:

All information outlined in this agency information guide can be downloaded free of charge from our website (www.ipart.nsw.gov.au). Alternatively, you may contact us on (02) 9290-8400 or contact us via our enquiries form for a hard copy of our information.

If the information you are looking for does not fit within any of these categories above, you may seek either informal or formal access to information under the GIPA Act. If you make a formal application you will have additional rights of review of IPART's decision on information release. For any enquiries please contact our office and ask to speak with our Right to Information Officer on (02) 9290-8400 or email ipart@ipart.nsw.gov.au.

Further details on the GIPA Act can be accessed at the IPC Website www.ipc.nsw.gov.au.

Our Decisions

Throughout the review process, IPART will publish all stages of the review including the decision with relevant reports, media releases and other supporting documents.

Our Contact Details

IPART's website: www.ipart.nsw.gov.au
To contact us via:
Our Enquiries form
Mail: PO Box K35, Haymarket Post Shop, NSW 1240
Telephone: (02) 9290-8400 between 9.00am to 5.00pm, Monday to Friday (excluding public holidays)
Office address: Level 16, 2-24 Rawson Place, Sydney NSW 2000