Water Utility Performance Indicators Review 2018

In progress
Start Date
Nov 2017
Final Reporting Manuals
Jun 2018

IPART is reviewing the performance indicators we collect annually from public water utilities (PWUs) and licensees under the Water Industry Competition Act 2006 (WICA).

We have released an Issues Paper setting out our approach and key issues where we are seeking stakeholder comment.


We are reviewing our performance indicators to ensure that the information we collect is useful and that we are not imposing unnecessary regulatory costs. 

This means that the benefits derived from requiring water utilities to report on performance indicators should outweigh the costs of collection and reporting.

We are interested in understanding stakeholder views on the performance indicators they would find useful, the benefits and costs associated with them and our approach to collection.


Changes to IPART’s performance indicator requirements would apply to Hunter Water Corporation, Sydney Water Corporation, WaterNSW and WIC Act licensees.


Our Issues Paper summarises our approach and preliminary views in relation to water utility performance indicators.

We are seeking input from water utilities and users of the IPART performance indicator information. 

We will continue to consult as our review progresses. We will consider all stakeholder feedback and undertake our own analysis before releasing our final performance indicators.


Our amended performance indicator requirements in the PWU and WIC Act reporting manuals are expected to take effect from 1 July 2018.

What Next

We will release our draft report and reporting manuals, including performance indicators, for consultation in April 2018.

Key Contact
Erin Cini
Have Your Say
IPART routinely seeks public input into our reviews via submissions, public hearings, stakeholder workshops and community surveys.
View all reviews open for submissions