WILMA – Water Industry Licensing Management Application

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What you need to know before you use WILMA

What is WILMA?

WILMA is the Water Industry Licensing Management Application.  It is a web-based application for licensed network operators, retail suppliers and auditors. 

How can I access WILMA?

Access WILMA at https://wilma.ipart.nsw.gov.au/ 

How do I use WILMA?

Licensees and auditors should refer to the WILMA fact sheet and training videos below.  If you have more questions regarding how to use WILMA, please e-mail your IPART primary contact. 

Fact Sheet
Video 1 - How do I log into WILMA? 
Video 2 - How do I navigate WILMA?
Video 3 - How do I initiate an audit?
Video 4 - How do I respond to Requests for Information? 
Video 5 - How do I submit audit reports?
Video 6 - How do I notify IPART of an incident or non-compliance? 
Video 7 - How do I retrieve an enforcement notice? 

Are you experiencing technical difficulties using WILMA?

If you experience any technical difficulties with WILMA, please e-mail us at wica@ipart.nsw.gov.au with the subject ‘Support’.  Please include a brief description of the problem you are experiencing, and attach a screenshot of the issue if possible.  Support is available Mon – Fri within business hours.  We will endeavour to contact you within one business day of receiving your request.

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