What you need to know before you use WILMA

What is WILMA?

WILMA is the Water Industry Licensing Management Application. It is a web-based application for licensed network operators, retail suppliers and auditors.

How can I access WILMA?

Access WILMA at https://wilma.ipart.nsw.gov.au/

How do I use WILMA?

Licensees and auditors should refer to the WILMA fact sheet and training videos below. If you have more questions regarding how to use WILMA, please e-mail your IPART primary contact.

Fact Sheet
Video 1 - How do I log into WILMA?
Video 2 - How do I navigate WILMA?
Video 3 - How do I initiate an audit?
Video 4 - How do I respond to Requests for Information?
Video 5 - How do I submit audit reports?
Video 6 - How do I notify IPART of an incident or non-compliance?
Video 7 - How do I retrieve an enforcement notice?

Are you experiencing technical difficulties using WILMA?

If you experience any technical difficulties with WILMA, please e-mail us at wica@ipart.nsw.gov.au with the subject ‘Support’. Please include a brief description of the problem you are experiencing, and attach a screenshot of the issue if possible. Support is available Mon – Fri within business hours. We will endeavour to contact you within one business day of receiving your request.