Licensing

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IPART administers operating licences for three public water utilities and also licences and manages audits and compliance for alternative water utilities in NSW under WICA. 

Public water licensing

IPART administers the Operating Licences for Sydney Water, Hunter Water and WaterNSW. The licences set the terms and conditions that each utility must adhere to in order to:

  • protect consumers
  • ensure service quality and reliable supply
  • assess the impact of the utility on the environment

These licences are regularly reviewed at intervals of no longer than 5 years and are annually audited with IPART setting audit guidelines and reporting manuals which include reporting annually on water utility performance. We also coordinate the collection of some NSW data for the BOM.

We also publish a policy for Energy and Water Compliance describing how we investigate compliance issues and how we approach enforcement action.

Alternate water utility licensing (WICA)

IPART also licences and manages audits and compliance for alternate water utilities in NSW under the Water Industry Competition Act (WICA).  The Department of Primary Industries administers WICA and related policy development.

Learn more about our role in alternate water utility licensing under WICA.

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