We require performance reporting and conduct regular audits of all licensed water utilities to ensure compliance with their licences.
Our Compliance and Enforcement Policy sets our principles of compliance and enforcement, risk-based regulatory model, compliance approach and enforcement action decision-making framework.
Public water utilities
We collect and publish annual performance information provided by Sydney Water, Hunter Water and Water NSW on water quality, system continuity and reliability, environmental performance and customer service. This ensures transparency and improves public confidence, as well as providing additional incentives to the utilities to perform to expectations and enable identification of areas for improvement.
In assessing compliance we also consider information from other regulators and complaints made to the Energy and Water Ombudsman.
We have been undertaking a customer satisfaction survey of some of the water utilities in NSW since August 2019. We currently survey customers of Hunter Water, Sydney Water and Central Coast council every 3 months. Read our current Fact Sheet - Customer Satisfaction Results - 2022-23 - August 2023
More information is available in the Audit Guideline.
Alternate water utilities
IPART also ensures regular audits of alternate water utilities that are licensed under the Water Industry Competition Act (WIC Act) minimise any risk to public health, safety and the environment.
Auditors undertaking these audits must be approved by IPART.
More information is available in the Audit Guideline.
Enforcement Action Notices
IPART may take enforcement actions in response to a non-compliance with a regulatory requirement, licence requirement or a direction from IPART.
We publish notices outlining enforcement actions in our enforcement action notice register below.
Enforcement Action Notice Register
Enforcement Action Notice | Date of Issue |
---|---|
Enforcement Action Notice 11/2023 - Sydney Water Corporation |
3 July 2023 |
Enforcement Action Notice 10/2021 - Veolia Water Solutions & Technologies (Australia) Pty Ltd |
19 August 2021 |
19 August 2021 |
|
6 August 2021 |
|
5 June 2020 |
|
Enforcement Action Notice 06/2019 - Discovery Point Water Pty Ltd |
22 November 2019 |
Enforcement Action Notice 05/2019 - Green Square Water Pty Ltd |
22 November 2019 |
Enforcement Action Notice 04/2019 - Central Park Water Pty Ltd |
22 November 2019 |
Enforcement Action Notice 03/2019 - Veolia Water Solutions & Technologies (Australia) Pty Ltd Updated Enforcement Action Notice 03/2019 - Veolia Water Solutions Technologies (Australia) Pty Ltd |
23 May 2019 3 October 2019 |
3 May 2019 |
|
Enforcement Action Notice 01/2019 - Veolia Water Solutions & Technologies (Australia) Pty Ltd |
5 April 2019 |
Enforcement Action Notice 01/2018 - Discovery Point Water Pty Ltd |
31 August 2018 |