We require performance reporting and conduct regular audits of all licensed water utilities to ensure compliance with their licences.
Our Compliance and Enforcement Policy sets our principles of compliance and enforcement, risk-based regulatory model, compliance approach and enforcement action decision-making framework.
We collect and publish annual performance information provided by Sydney Water, Hunter Water and WaterNSW on water quality, system continuity and reliability, environmental performance and customer service. This ensures transparency and improves public confidence, as well as providing additional incentives to the utilities to perform to expectations and enable identification of areas for improvement.
In assessing compliance we also consider information from other regulators and complaints made to the Energy and Water Ombudsman.
More information is available in the Audit Guidelines.
IPART also ensures regular audits of alternate water utilities that are licensed under the Water Industry Competition Act (WICA) minimise any risk to public health, safety and the environment.
Auditors undertaking these audits must be approved by IPART.
More information is available in the Audit Guidelines for Greenfield Schemes and Brownfield schemes.