Metro Pricing

Prices for Sydney Water Corporation from 1 July 2020

Start Date
Jul 2019
End Date
Jun 2020
Days left for submissions
Deadline: 27 Apr 2020
Have your say
Draft water prices for Sydney - seeking your views

IPART has released, and is seeking feedback on, draft prices that Sydney Water can charge its customers from 1 July 2020 to 30 June 2024.

Sydney’s population is growing, increasing our need for water.  Until recently, dam levels were falling at an unprecedented rate.  While recent rain has taken the immediate pressure off the system, it has highlighted the variability of our climate.  Sydney’s water system needs to be resilient to uncertain conditions.

Our draft prices are flexible, allowing Sydney Water to deliver record investment, and ensuring households benefit from lower bills in these uncertain times.

We have released two summary papers for consultation:

  • Fact sheet of our draft water usage prices
  • Overview of our Draft Report on Sydney Water’s prices.

These explain key elements of our draft decisions, which are outlined and explained in full in our Draft Report. 

Customer bills to decrease for most residential customers

Use our bill calculator to estimate your bill under our draft prices.

A typical Sydney Water household would see their bill decrease, in average weather conditions, by about 12% a year from 1 July 2020.  

A typical household’s water bill would increase by 2% in drought conditions, compared to current prices.

Under our proposal to increase usage charges, but decrease fixed service charges, there would be a greater reward for Sydney Water’s customers who reduce their water consumption, particularly in drought.

More responsive water usage prices

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Getting value for everyone by holding Sydney Water to account

We considered how to encourage Sydney Water to continually improve its performance, deliver what its customers’ want, and publish better information to facilitate better planning and encourage competition to promote the long-term interests of customers.

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Leave us a comment below or make a submission here.

Click here to view form.

Next steps

Submissions to our Draft Report close on 27 April 2020.

We will consider stakeholder submissions in response to our Draft Report, before releasing our Final Report and Determination in June 2020, for new prices to apply from 1 July 2020.


For media enquiries, please contact Julie Sheather by email to media@ipart.nsw.gov.au or by phone on 0409 514 643.

Key Contact
Anthony Rush
02 9113 7790
Have Your Say
IPART routinely seeks public input into our reviews via submissions, public hearings, stakeholder workshops and community surveys.
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