What changes for embedded network sellers
From 1 July 2026, embedded network sellers must:
- be a member of the Energy & Water Ombudsman NSW (EWON), if they are not already, so customers have access to free, independent dispute resolution.
- publish, and keep up-to-date on their website:
- information about the services they provide
- the prices they charge
- the addresses where they supply those services
- if they provide centralised air-conditioning, publish on their website information about the system’s energy efficiency.
IPART will monitor and enforce compliance with these requirements from 1 July 2026.
We recognise the regulations create new obligations for embedded network sellers. Our initial focus will be on engaging with industry to assist embedded network sellers in meeting these new requirements and providing information and guidance.
Maximum prices and billing standard requirements will not start on 1 July 2026
Under the regulation, IPART will recommend to the Minister for Energy (Minister):
- a methodology to set maximum prices for electricity, gas, hot water and centralised air-conditioning in embedded networks
- a billing standard for how embedded network sellers must bill their customers.
If the Minister approves these, IPART can then determine the maximum prices and publish the billing standard.
IPART will specify the date the maximum prices and billing standard come into effect.
We will update this web page with the methodology to determine maximum prices and the billing standard, once they have been approved by the Minister and to let you know when the maximum price and billing standard requirements will start.
Consultation is happening now
IPART is now consulting on:
- a draft billing standard for residential embedded network customers
- specific components of the methodology to determine maximum prices for residential embedded network customers
- an implementation timeline for when the maximum prices and billing standard will come into effect.
For more information and to provide feedback, please respond to our Consultation Paper on billing requirements and setting maximum prices for residential embedded network customers.
We want to hear from embedded network sellers, embedded network customers, and other interested stakeholders. You can make submissions until Friday 31 July 2026.
More information on the consultation is available in our media release.
IPART will consult separately, and at a later date, on billing requirements and a methodology to set maximum prices for business embedded network customers.
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