What changes for embedded network sellers
From 1 July 2026, embedded network sellers must:
- be a member of the Energy & Water Ombudsman NSW (EWON), if they are not already, so customers have access to free, independent dispute resolution.
- publish, and keep up-to-date on their website:
- information about the services they provide
- the prices they charge
- the addresses where they supply those services
- if they provide centralised air-conditioning, publish on their website information about the system’s energy efficiency.
IPART is monitoring and enforcing compliance with these requirements from 1 July 2026.
We recognise the regulations create new obligations for embedded network sellers. Our initial focus is on engaging with industry to assist embedded network sellers in meeting these new requirements and providing information and guidance.
Maximum prices and billing standard requirements did not start on 1 July 2026
Under the regulation, IPART will recommend to the Minister for Energy (Minister):
- a methodology to set maximum prices for electricity, gas, hot water and centralised air-conditioning in embedded networks
- a billing standard for how embedded network sellers must bill their customers.
If the Minister approves these, IPART can then determine the maximum prices and publish the billing standard.
IPART will specify the date the maximum prices and billing standard come into effect.
We will update this web page with the methodology to determine maximum prices and the billing standard, once they have been approved by the Minister and to let you know when the maximum price and billing standard requirements will start.
We have recently published submissions
IPART recently consulted on:
- a draft billing standard for residential embedded network customers
- specific components of the methodology to determine maximum prices for residential embedded network customers
- an implementation timeline for when the maximum prices and billing standard will come into effect.
We received 52 submissions to our consultation paper. To view the non-confidential submissions and see further details on the consultation, please visit our review webpage.
Get updates
Stakeholders have highlighted the importance of providing certainty about future obligations and ensuring any new requirements can be implemented efficiently. We recognise that embedded network operators and other stakeholders require sufficient time to prepare for and implement any new arrangements. We will provide further updates to stakeholders as they become available.
